Najah S. Majeed

6425 Rosalie Lane, Riverdale, MD 20737   Cell: (202) 327-3857   Email: najah_majeed@hotmail.com

 

Career Overview

More than 14 years of  IT experience, including troubleshooting, customer service, teaching, planning and implementation of the newest technologies.  Skilled in evaluating current and future technologies to support both short and long-term IT initiatives. Uniquely trained and adept at government installation policies and procedures such as the Department of Defense. A clear and direct communicator, exceling in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively across an organization to build focused and productive systems.

 

Technical Skills

 

Current Top Secret/ SCI Security Clearance September 2013	Counter Intelligence Polygraph	Security + Certified: COMP001020131101, October 1, 2014
National Institute of Standards and Technology (NIST)	Federal Information Security Management Act (FISMA)	Router and Switch Configurations
Windows Server 2008	VMWare	WireShark
Linux Security	Remedy Ticketing System	Remote Desktop
TCP/ IP Protocol	Siebel Ticketing System	Packet Tracer
Active Directory	Putty	PKI (Public Key Infrastructure)

 

Education

ITT Technical Institute, Hanover, MD

Associate of Applied Science: Information Technology, Network Systems Administration

Graduation Date: March 30, 2015

Bachelors Degree: Information Systems and Cyber-Security

Graduation Date: June 5, 2016

 

Accomplishments/ Awards

National Technical Honors Society May 2014

 

Military Medals and Honors

* Good Conduct Medal  * National Defense Medal* Navy and Marine Achievement Medal

* Defense Intelligence Agency * Joint Accommodation Medal * Admiral Letter of Commendation

  Humanitarian Award

Experience

Systems Administrator

June 2015 to Present

NJVC/ NGA– Suitland, MD

 

·  Resolve a wide range of system issues, troubleshooting software, hardware, and network issues, and addressing trouble tickets and service tasks

·  Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions

·  Conduct routine and emergency maintenance of all data center equipment

·  Build server hardware and deploy Windows and servers

·  Management of Windows user accounts

·  Troubleshoot alerts generated by a server monitoring system

·  Maintain operational, configuration, and other standard operating procedures (SOPs)

·  Participate in the troubleshooting of system issues internally and coordinate efforts with third party providers and other operational support entities

 

IT Specialist

July 2014 to June 2015

Court Services and Offender Supervision Agency – Washington, DC

 

·  Provide Windows 7 support for 300 users at multiple sites throughout the Washington, DC area

·  Provide Tier 3/ 2 support/diagnosis, resolution, and identification of problems with hardware, software, network servers and corporate data systems on non- secure platforms.

·  Provide installation and maintenance support of network-connected devices such as printers, scanners, workstations, laptops and Tandberg VTC.

 

IT Support Representative (ISR), Customer Service Agent (CSA)

January 2011 to July 2014

BAE Systems (Defense Intelligence Agency) – Washington, DC Bolling AFB

 

•     Windows XP/ Windows 7 support to over 1000 users in the Defense Intelligence Agency.

•     Overseas Deployment July 4, 2011 to December 31, 2012: Bagram, Afghanistan

*Surge/ Install IT Specialist

*Assisted with directing Operations and Maintenance (O&M) activities for workstation   deployments

•     Serves as Site Lead

•     Provide Tier 3/ 2 support/diagnosis, resolution, and identification of problems with hardware, software, network servers and corporate data systems on secure and non- secure platforms, making recommendations on prevention methods and solutions.

•     Manage workflow by Service Level Agreement (SLA)

•     Provide installation/ maintenance support of network-connected devices such as VOIP phones and Tandberg Desktop VTC.

•     Provide IT Support on Desktop Workstations and Laptops.

•     Capital Equipment Replacement Program (CERP) of 500 desktop workstations on site.

•     Experience with Fiber-optic CAT 5/6 termination and cabling.

•     Experience with Public Key Infrastructure (PKI)

•     Utilize Siebel Ticketing System to track workflow and manage customer trouble tickets, while meeting or exceeds response times.

•     Expert level knowledge of government software, Windows 2007, Windows XP, Windows 2003 Office Suites, Operating Systems, and applications.

•     Configure, image and install new workstations.

•     Perform domain registration, test and upgrade hardware/ software for compatibility with specific operating systems, connect peripheral equipment, and troubleshoot workstations remotely using Microsoft Terminal Services Client (MSTSC) and Windows Remote Assistance applications.

•     Knowledge of Windows Active Directory, creating customer accounts and permissions

•     Working knowledge of most printers series

•     Maintain current security patch updates on all internal network systems (without patch push system)

•     SCI, SIPRNET, NIPRNET, NGDE (Next Generation Desktop) and DTW (DoDiis Terminal Workstation)

 

NMCC IT Service Technician

January 2010 to January 2012

Technique Solutions (Joint Staff OCIO) – Arlington, VA

 

•     Provided Windows 2007 support to over 1000 users in the Joint Staff located at the Pentagon.

•     Provided Tier 1/ 2/ 3 support/diagnosis, resolution, and identification of problems with hardware, software, network servers and corporate data systems on secure and non- secure platforms, making recommendations on prevention methods and solutions.

•     Utilized Remedy AR track workflow and manage customer trouble tickets, while meeting or exceeding response times.

•     Expert level knowledge of government software, Windows 2010, Windows XP, Windows Office Suite and applications.

•     Configured, imaged and installed new workstations.

•     Performed domain registration, tested and upgraded hardware and software, connected peripheral equipment, and troubleshot workstations remotely using DameWare application.

•     Utilized Active Directory to manage customer account permissions

•     Ensured workstation patches are in compliance with agency security procedures on SIPRNET (JSINS) and NIPRNET (JSINU) platforms.

 

IT Services Representative (ISR)

December 2005 to January 2010

Allied Technology Group (Defense Intelligence Agency) – Arlington, VA

 

•     Organized and deployed DoDIIS Trusted Workstation (DTW) to over 1000 users in the Defense Intelligence Agency.

•     Provided Windows 2000/Windows 2003 support to over 1000 users in support of The Defense Intelligence Agency located at the Pentagon.

•     Provided Tier 3/ 2 support/diagnosis, resolution, and identification of problems with hardware, software, network servers and corporate data systems on secure and non- secure platforms, making recommendations on prevention methods and solutions.

•     Experience with Public Key Infrastructure (PKI)

•     Utilized Remedy AR and Siebel to track workflow and manage customer trouble tickets, while meeting or exceeding response times.

•     Expert level knowledge of government software, Windows 2000, Windows XP, Windows 2003 Windows Office Suite and applications.

•     Configured, imaged and installed new workstations.

•     Performed domain registration, tested and upgraded hardware and software, connected peripheral equipment, and troubleshot workstations remotely using SMS Remote application.

•     Updated system registry, converted workstations from Ethernet to ATM, managed and created group and user permissions using Active Directory.

 

IT Systems Analyst II

May 2004 to December 2005

BAE Systems – Washington, DC

 

•     Served as IT System Analyst support for the Imagery Analysis and Geospatial Analysis Branches.

•     Assisted IT Groups in analyzing commands information system requirements relating to Imagery and GIS. Provided user support in the following:

•     Provided direct support for Windows NT 4.0, Windows 2000 and Windows XP operating systems which includes Tier 1, Tier 2 and some Tier 3 User Support

•     Installed, tested and maintained software

•     Ensured system backup

•     Maintained software licensing documentation

•     Configured, imaged and installed new workstations.

•     Performed domain registration, tested and upgraded hardware and software, connected peripheral equipment, and troubleshoot workstations remotely using dame ware application.

•     Utilized Active Directory to manage customer account permissions

•     Ensured workstation patches are in compliance with agency security procedures on SIPRNET (JSINS) and NIPRNET (JSINU) platforms.

•     Utilized Remedy AR track workflow and manage customer trouble tickets, while meeting or exceeding response times.

•     Expert level knowledge of government software, Windows 2010, Windows 7, Windows XP

 

Systems Administrator

August 2003 to November 2004

Electronic Data Systems, DISSA JSSC – Arlington, VA

 

•     Provided Tier 1 and Tier 2 Support to customers within the DISA Joint Staff Center at the Pentagon.

•     Assisted with configuring printers and workstations on the Secret platform.

•     Provided desktop and helpdesk support for Joint Staff Support Center and DISA personnel within the Pentagon.

•     Provided assistance with upgrading NT 4.0 systems to Windows 2000 systems using Ghost and Tivoli.

•     Provided assistance with TCP/IP and Static IP configurations.

 

Information Systems Technician, E-5

November 1996 to August 2008

United States Navy, Active Duty – Arlington, VA

 

•     Provided desktop and help desk support for over 1000 personnel within the Pentagon.

•     Have experience with SMS, Remedy, Tier 1 and Tier 2 Support.

•     Experience in monitoring, configuration, installation and troubleshooting of Wide Area Networks (WAN) and Local Area Networks (LAN) for the offices of the Pentagon.

•     Assisted customers with installation and troubleshooting of software, hardware and peripherals

•     Assisted with the implementation, monitoring and maintenance of the system baseline, which includes the systems software including COTs Applications, Novell, DOS, UNIX, NT 4.0, Windows 2000, Windows Professional, Windows ME, Lotus Notes, Active Directory, SCI, SIPRNET and NIPRNET.

•     Duty stations were as follows:

* Washington, DC: Washington Navy Yard and Pentagon: January 2001 to August 2008

* San Diego, CA: USNS SHASTA and USNS YUKON: April 2000 to January 2001

* Pearl Harbor, HI: Torpedo Weapons Retriever Command: February 1997 to April 2000

* Great Lakes, IL: Boot camp and Seaman Apprentice School: November 1996 to February 1997